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FaQs. Indomie Instant Noodles

Where does the name “Indomie” come from?

"Indo" stands for "Indonesia" and "mie" is the Indonesian word for "noodles", therefore "Indomie" stands for "noodles from Indonesia" or "Indonesian noodle". Both Indomie and IndoMie can be used to describe the brand.

How many products are there in the Indomie range?

Indomie has come a long way since its humble beginnings in the 1970s. Our noodles are made from carefully selected ingredients, the best quality flour and fresh spices from Indonesia giving it a unique and delicious taste. As a result of our success, our range has expanded to 17 different products.

What is Indomie Instant Noodles?

Indomie is produced by Indofood, the pioneer of instant noodles in Indonesia and is one of the largest instant noodles manufacturers in the world. Indomie comes in many varieties from the classic soup flavours such as Chicken, Vegetable, and Chicken Curry, to our most popular flavour Indomie Mi Goreng. Available in over 80 countries around the world such as Australia, New Zealand, USA, Canada, throughout Asia, Africa, Europe and Middle Eastern countries. With over 20 billion packs sold annually, it’s no wonder that Indomie is flavour, favoured by the world.

What is Indomie made of?

Indomie is made from flour supplied by Bogasari flour mills, and fortified with vitamin A, B1, B6, B12, niacin, folic acid and iron.

What are the types of Indomie Noodles?

Indomie offers both dry-based and soup-based noodles. However, unlike conventional instant noodles, Indomie is best consumed without any broth. To experience the true authentic flavour of Indonesia, simply cook the noodles in boiling water, drain, and add the seasonings.

How long is Indomie’s shelf life?

Indomie has a 12-month shelf life from the date of manufacture.

Why is Indomie so popular?

Indomie noodles is famous around the world for its addictively good taste and speedy preparation time. Indomie noodles are available in over 80 countries around the world with over 20 billion packs sold annually. It’s no wonder that Indomie is flavour, favoured by the world.

What certification does Indomie have?

Indomie is produced in Indonesia by Indofood, the largest instant noodle manufacturer in the world. It has been certified with ISO 9001:2008 and ISO 22000:2005 from an independent auditor, SGS.

What flavours of Indomie noodles are available from Amanah Distributors?

Amanah Distributors stock Indomie chicken noodles, Indomie beef noodles, Indomie Mi goreng and Indomie Mi goreng hot & spicy noodles.

How many units are in 1 carton?

There are 40 units in 1 carton.

Is Indomie noodles Halaal?

Yes, Indomie is certified as halal by the Indonesian Ulema Council.

PAYMENTS

1. What payment methods do you accept?

Cards (credit, cheque and debit), Instant EFT, Masterpass

2. Experiencing problems paying?

Oh no! please try an alternative payment method or contact us at customercare@amanah.co.za or call us at 031 579 1124 (during office hours) and we will gladly help you as soon as we can.

DELIVERY

What are the delivery options?

All deliveries will be done by a courier service.

When will I receive my order?

It takes 5-7 working days from the date of order to deliver to you.

Can I track the status of my order?

Yes, you can. Along with your order confirmation, you will be sent a tracking number so you can track your order.

What happens if nobody’s in when my order is delivered?

The courier service will contact you and if need be, reschedule the delivery.

ORDERS

What do I do if I did not receive my order?

Please contact customercare@amanah.co.za or call 031 579 1124 (during office hours) with your order number and we will gladly help you.

What do I do if I received a defective order/order missing/wrong order?

Please contact customercare@amanah.co.za or call 031 579 1124 (during office hours) with your order number and we will gladly help you.

How do I make changes to an order I’ve already placed?

Unfortunately, you cannot change an order once it has been placed.

Can I cancel an order?

No, you cannot cancel an order once it has been processed.

Can I amend my order once it has been placed?

No, you cannot amend an order once it has been processed.

Where is my order confirmation?

You will receive an email confirming your order.

What is the Minimum Order Quantity?

Business to Customer: 1 Carton. Each carton contains 40 packs. Business to Business: 10 Cartons.

RETURNS & REFUNDS

What is the Return Policy?

You have 7 days to effect a return following the day of the arrival of the goods should an item not meet with your satisfaction for whatever reason. All returns can be sent via normal postal service to PO 719, Hyper By The Sea, Durban, 4053. The customer must notify Amanah Distributors (Pty) Ltd that goods are being returned and a copy of the proof of return (image) stating the tracking number must be sent to customercare@amanah.co.za. All goods must be returned to us in the condition they were dispatched, complete with all packaging and documentation, and in a re-saleable state. A written reason for the cancellation must accompany the returned goods. The goods remain your responsibility until they are received and signed for by us. The provision of goods and services by Amanah Distributors is subject to availability. In situations where stock is not available, Amanah Distributors will refund the client in full in 30 days. Cancellation of orders by the client will attract a 15% administration fee.

ACCOUNT

1. How do I contact your company if my question isn’t answered here?

Please contact customercare@amanah.co.za or call 031 579 1124 (during office hours) for more information.

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